Mortgage Operations Associate
Mortgage Operations Academy Associate
NEO Academy Program
Looking to launch your career in a fast-growing industry with real long-term opportunity?
NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.
This is not just a job, it is a career launch opportunity.
The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.
About the NEO Academy Program
The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.
Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.
Training includes:
- Mortgage fundamentals and loan structure
- Customer service and professional communication
- Workflow and pipeline management
- Introduction to mortgage Operations and Sales Support functions
- Real-world process training through “The NEO Way”
- Hands-on experience within Tinman, NEO’s loan origination platform
- Team collaboration and borrower experience training
The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist based on performance, strengths, and business needs.
Upcoming Academy Schedule
Our next NEO Academy cohort will run September 7, 2026, through December 4, 2026.
This is a highly structured, instructor-led training program that requires full-time participation Monday through Friday from 8:00 a.m. to 5:00 p.m. during the Academy.
To ensure every Associate receives the full training experience, participants are expected to be fully available throughout the program. If you anticipate needing extended time away from work during these dates, we encourage you to apply for a future Academy cohort
What We’re Looking For
We are searching for individuals who:
- Have a strong work ethic and growth mindset
- Are highly coachable and eager to learn
- Thrive in fast-paced environments
- Communicate professionally and confidently
- Are detail-oriented and organized
- Want a long-term career opportunity
- Take ownership and pride in their work
- Bring positive energy and a team-first mentality
Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.
Preferred Qualifications
- Bachelor’s degree preferred
- 1–3 years of professional experience preferred
- Customer service, hospitality, banking, finance, sales support, or operations experience is a plus
- Strong organizational and multitasking skills
- Comfortable learning new technology and systems quickly
What Makes NEO Different?
At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.
The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.
You will join a team that values:
- Growth and development
- Accountability and ownership
- Innovation and technology
- Collaboration and teamwork
- Exceptional customer experience
- Internal growth opportunities
Position Details
- Remote position
- Full-time opportunity
- Required availability: Monday–Friday, 8:00 a.m.–5:00 p.m. during the Academy (September 7–December 4, 2026)
- Paid 90-day training program
- Entry-level career development role
Compensation & Growth
- Paid training program during the 90-day Academy
- Entry-level compensation during Academy participation
- Opportunity for compensation increase upon successful placement into a permanent role
- Long-term career growth opportunities within Operations and Sales Support
- This is a structured training program. Upon successful completion, candidates may be considered for a permanent operations role with full-time status and incentive-based compensation. Completion of the training program does not guarantee placement or employment in a permanent position.
Why This Role Matters
Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience.
This role is designed to help launch the next generation of mortgage professionals at NEO.
If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.